Before contacting us, please try our self-help guides, which contain clear and straightforward guidance. If you still need to contact us after reading the self-help guides, please select the relevant option below. 

Please note that this form should only be used if you require written advice. We are not able to call you about your form. If you would like to speak to someone about your case, please call our helpline.

We are an independent charity offering free advice and information, we are not a firm of solicitors and do not conduct litigation.  If you would like a solicitor to act for you, please see our Find a Solicitor search tool.

Option 1) please select if harm has been suffered in a medical setting,
                  but there is no ENS/MNSI investigation or upcoming inquest
Option 2) please select if there is an ENS and/or MNSI birth investigation
Option 3) please select if there is an upcoming inquest into a death

Particular attention will be paid to information provided in the new client form, it is important that you complete this in your own words (not using Artificial Intelligence such as ChatGPT).  You should answer the questions asked on the form as fully as possible, please note the form has a word limit, so you need to highlight the key points only – bullet points are fine.  If insufficient information is provided in the “what happened” section, we will not be able to process your form and your new client form will be rejected without further consideration – one word submissions will be rejected outright.